Now, we can get PAN card, driving licence on WhatsApp MyGovHelpdesk

Documents To Be Available Via MyGov Helpdesk

Citizens can now access @digilocker_ind services on the @mygovindia Helpdesk on @WhatsApp 

WhatsApp users can use chatbot by simply sending ‘Namaste or Hi or Digilocker’ to WhatsApp number +91 9013151515

Whatsapp Digilocker: Digilocker documents such as the PAN card, driving licence, vehicle registration certificate can now be easily accessed via MyGov Helpdesk on WhatsApp.

Citizens will now be able to create and authenticate their own Digilocker account on WhatsApp and download documents such as PAN card; driving licence; CBSE Class X passing certificate; vehicle registration certificate (RC); insurance policy – two wheeler; Class X and Class XII marksheets; and insurance policy document (life and non-life available on Digilocker).


DigiLocker is a digital platform for issuing and verifying papers and certificates, removing the need for physical documents.

It intends to give citizens ‘Digital Empowerment’ by giving them access to authentic digital documents in their digital document wallet.

The new service will allow residents to easily and conveniently access the following things, according to a PIB press release:

1. PAN card

2. Driving License

3. CBSE Class X Passing Certificate

4. Vehicle Registration Certificate (RC)

5. Insurance Policy – Two Wheeler

6. Class X Marksheet

7. Class XII Marksheet

8. Insurance Policy Document ( Life and Non       life available on digilocker)

WhatsApp users

Individuals can use the chatbot by sending the message ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

The WhatsApp chatbot interface will allow users to download documents saved on a DIgilocker. According to the PIB release, “Digilocker will be an important citizen service offered by MyGov on WhatsApp to help promote digital inclusion and efficient governance”

How to download PAN card using WhatsApp

To get these details, users will just need to send ‘Namaste’ or ‘Hi’ or ‘Digilocker’ to the WhatsApp number +91 9013151515.

Step 1: Save the number +919013151515 in your contact or Click here to without Save Number (for Driving Licence & Pan card)

Step 2: Open WhatsApp

Step 3: Send Namaste or Hi to WhatsApp number +91 9013151515

Step 4: The Digilocker Helpdesk will send the list of services it offers

Step 5: Enter the number of the service you wish to avail

Once the process is followed, the Digilocker Helpdesk will share the document on WhatsApp. However, the services can be availed by those who have their documents saved on Digilocker app, which is available on both Google Play store as well as Apple App store. 

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